Expert  Advice

If you have any queries relating to our various areas of expertise, or if you have questions about currently installed systems, please do not hesitate to contact us by the numbers on the right.

We are constantly striving to improve our products and service, If you wish to make any comments or suggestions we would be happy to hear from you.

FAQs

Here are some Frequently Asked Questions from our customers.

Question:
Why do your products come in small quantities? Can I buy them in bulk?

Answer: Many of our customers prefer small quantities, but we offer them in large quantities as well. When ordering, ask the service representative for the bulk price list.

Question:
I am unable to fit the widget into my gadget. Is there a recommended way to do this?

Answer: We find that putting the gadget into the widget works better.

Telephone:

02 4225 2877

02 6366 9223

Facsimilie:

02 6366 9144

Email:

webmen@ozemail.com.au

Apocryphal Stories

For your information or amusement as the case may be:

Compaq is considering changing the command "Press Any Key" to "Press Return Key" because of the flood of calls asking where the "Any" key is.

AST technical support had a caller complaining that her mouse was hard to control with the dust cover on. The cover turned out to be the plastic bag the mouse was packaged in.

Another AST customer was asked to send a copy of her defective diskettes. A few days later a letter arrived from the customer along with photocopies of the floppies.

A Dell technician advised his customer to put his troubled floppy back in the drive and close the door. The customer asked the tech to hold on, and was heard putting the phone down, getting up and crossing the room to close the door to his room.

Yet another Dell customer called to complain that his keyboard no longer worked. He had cleaned it by filling up his tub with soap and water and soaking the keyboard for a day, then removing all the keys and washing them individually.

A Dell technician received a call from a customer who was enraged because his computer had told him he was "bad and an invalid". The tech explained that the computer's "bad command" and "invalid" responses shouldn't be taken personally.

Another customer called Compaq tech support to say her brand new computer wouldn't work. She said she unpacked the unit, plugged it in and sat there for 20 minutes waiting for something to happen. When asked what happened when she pressed the power switch, she asked "What power switch?"

Another IBM customer had troubles installing software and rang for support. "I put in the first disk, and that was OK. It said to put in the second disk, and had some problems with the disk. When it said to put in the third disk - I couldn't even fit it in..." The user hadn't realized that "Insert Disk 2" meant to remove Disk 1 first.

Last Updated:8/6/99

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Netherwood Design